Professional Support
For customers who need additional “hands on” assistance, our Ruby on Rails hosting and Sys Admin experts can provide professional support charged at £30+vat per half hour.
We also provide a number of support plans with inclusive support time discounted up to 50% together with access to a 24-7 emergency telephone number. In addition, our fully managed service provides proactive rails support, management and monitoring.
Paid support can be used for a wide variety of tasks and incidents, for example:
- Deployment assistance (e.g apache setup,configure mongrels)
- Performance analysis/audit
- Application tuning
- OS security updates
- SSL setup and configuration
- Custom capistrano recipes
- SQL query analysis
- Production log analysis
- Load balancing setup
- Error investigation
- Load testing/feedback
If you’d like more information on our professional rails support, please get in touch
