Fully Managed Service
YOUR VERY OWN RUBY ON RAILS SUPPORT TEAM.
We also provide a fully managed service as an add-on to our existing support plans.
Our fully managed service is ideal for clients with business critical applications who require a complete management solution for their application and servers.
Features
- 24-7 emergency telephone number
- 99.95% uptime guarantee
- 4 hour target response time to non-emergency requests (office hours)
- Managed remote backups for one server (10GB)
- Setup of server/app monitoring (Munin, Nagios, FiveRuns, Exception Notifier etc)
- Initial telephone/email consultancy (1 hour)
- Brightbox team respond to alerts for your server
- Setup of staging server (if customer has 2+ boxes)
- Weekly and Monthly tasks including:
- Security audit (review of logs for unusual activity, port scan, outstanding security updates applied for Ubuntu and Gems)
- OS and Gem updates
- Review of backups (including test restore)
- Review of production log
- Review of graphs/alerts to identify trends
Pricing
We appreciate that each business has specific needs so we provide a bespoke quotation based on your requirements. However, typical pricing for our fully managed rails service is around £325 per month or £3250 per year + your chosen support plan fee
Example
Below is a typical monthly pricing example for a customer with one Brightbox 1024 box with our fully managed service:
1 x Brightbox 1024 (£109) + 5 hours/month Support Plan (£240) + Fully Managed Service (£325) = £674 per month
Minimum 1 hour per task/incident
Based on 1 app on 1 server – extra charge per additional app
12 month contract
Prices exclude VAT @ 17.5% where applicable
For more information on our Fully Managed Service or to request a quote – please get in touch
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